Terms and Conditions
General Terms and Conditions of Cera Sim
Last updated: August 28, 2024
These Terms and Conditions (“Terms”) govern your use of the website [cerasimaircraft.com] operated by Cera Sim. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website.
1. Purchases
When you make a purchase, you agree to provide accurate and complete payment information. You authorize us to charge the payment method provided for the total amount of your order, including any applicable taxes and fees.
1.1 Software Downloads and Usage
- Purchase Confirmation: Upon completing your purchase, you will receive a confirmation email with download instructions.
- License for Use: You are granted a non-transferable license to use the software on a single device for personal, non-commercial use.
- Download Limits: Each product includes 5 downloads and 5 installations.
- License Restrictions: You may not share, resell, or redistribute the software. Violating this restriction will void your eligibility for a refund.
2. Refund Policy
At Cera Sim, we are committed to delivering high-quality addons for your flight simulation experience. However, if you encounter issues with your purchase, we offer a 30-day money-back guarantee under the following conditions:
2.1 Eligibility for a Refund
- Issue Reporting: You must report any issues within 30 days of purchase. This includes any technical problems that prevent the addon from functioning as intended.
- Resolution Attempt: Before a refund is issued, you must provide detailed information about the issue and allow our support team to attempt to resolve it. Most technical issues can be resolved with our assistance.
- Refund Process: If the issue cannot be resolved within a reasonable time, a full refund will be issued to your original payment method.
2.2 Exclusions
- Downloaded Products: Refunds will not be granted if the product has been extensively used or if the request is made after 30 days from the date of purchase.
- Compatibility Issues: Please ensure that your system meets the minimum requirements before purchasing. Refunds for incompatibility will only be considered if your system meets all specified requirements and the issue cannot be resolved.
- Change of Mind: We do not offer refunds for a change of mind after the product has been downloaded.
2.3 How to Request a Refund
To request a refund, please contact our support team at Support with your order number and a description of the issue. Our team will respond within 1-2 business days to assist you.
2.4 Final Note
Cera Sim reserves the right to refuse a refund if it appears that the policy is being abused. Our goal is to ensure your satisfaction with our products, and we are committed to providing the support needed to resolve any issues.
3. Availability, Errors, and Inaccuracies
We strive to provide accurate information on our website, but errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
4. Account Security
You are responsible for maintaining the confidentiality of your account information, including your password. Notify us immediately if you suspect unauthorized access to your account. We are not liable for any loss or damage resulting from your failure to secure your account.
5. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, and software, is the property of Cera Sim or its content suppliers and is protected by copyright and trademark laws. Unauthorized use of our intellectual property is strictly prohibited.
6. External Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites. We encourage you to read the terms and conditions and privacy policies of any third-party websites you visit.
7. Termination
We reserve the right to terminate your account or access to our website at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.
9. Changes to These Terms
We may update these Terms at our discretion. If changes are material, we will notify you by posting the updated Terms on our website. By continuing to use our services after the changes take effect, you agree to be bound by the revised Terms.
10. Contact Us
If you have any questions about these Terms, please contact us at Info